1. Delivery

 Region Free Delivery Threshold Delivery Fee below Threshold
West Malaysia RM 200.00 RM 15.00
East Malaysia RM 250.00 RM 25.00

. Estimated Delivery Time: 21 - 28 working days

. There is no delivery service to P.O. Box addresses for the moment.

. On the occasion that the brand delivers specific products directly to the customer, the free delivery threshold will apply on a brand or product basis, not to the total value of the basket. Delivery details and prices will be shown in the description for products where necessary. 

. All orders are subject to confirmation of final availability and OnTheList reserves the right to reject the order in the event that any of the products or services requested is unavailable.

. Please note that all goods will be delivered as scheduled and to the best of our ability.

2. Refund, Return, Exchange

. Returns, exchanges and refunds are not accepted. OnTheList is a flash sales platform; all checkout transactions are considered as final.

. Should you receive any items with defects, you must contact our team within 7 days. If possible, we will provide an exchange otherwise a refund will be processed.

3. Vouchers & Discount Codes 

. Vouchers cannot be used in conjunction with other offers. 

The Free Delivery threshold is calculated from the final basket value, after any vouchers or discount codes have been applied. 

4. Payment Methods

. We accept online banking via all major local banks, Atome, credit cards (Visa, Mastercard & UnionPay) and e-wallets (Boost Wallet, Touch 'n Go E-Wallet, MCash, ShopeePay & MAE by Maybank2u).

. We pay special attention to the security of payment transactions. All transactions are 100% secure thanks to an SSL encryption system to protect your personal data and the means of payment used. Additional controls ensure cardholder identification and protect you from fraud.

. If there are any discrepancies with the invoice, they must be reported to us within 24 hours of receiving the order. Immediately contact us at contact@my.onthelist.com

5. Personal Information

. All personal data collected by OnTheList are treated with the strictest confidentiality, for the purposes of processing orders. These are needed to manage orders and customer relationships. Kept for security purposes, this data helps to meet legal and regulatory requirements and improve the services offered.

6. Contact Us